Welcome

Dear Jets Fan,
Welcome to the 2015 New York Jets season!
We are excited to enter the second year of Jets Rewards, a program created exclusively for Jets Season Ticket Holders and presented by MasterCard®. By earning and redeeming Jets Rewards points, you have the opportunity to fly on the team charter to Jets away games, have dinner with Jets legends, acquire autographed memorabilia and collectibles – and much more! Jets Rewards cards also allow you to enjoy a more convenient stadium entry experience. And, with the launch this season of Jets Cash, the program helps you save time and money when purchasing food, drinks, and merchandise at Jets games.
Thank you as always for your passionate and loyal support, and we look forward to seeing you at the stadium.
Sincerely,
The New York Jets
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Overview

Jets Rewards

Stadium and Event Access

Your Jets Rewards card is your game ticket - just scan it at a reader at any stadium or club entrance. Each seat is issued a card for use for the entire season, and each card has a specific seat location printed on the front. You can continue to forward and sell your tickets via Ticketmaster AccountManager just as you have always done, and any forwarded or sold tickets can be printed out or shown on a mobile device. Parking is not included in Jets Rewards for 2015. Please note that every account will receive new cards for 2015 games (they say "Issued 2015" on the front). Please feel free to discard your old Jets Rewards cards.

Jets Cash

NEW FOR 2015!

Starting this season, you'll be able to use your Jets Rewards card(s) to make purchases at Jets games with Jets Cash. Simply load money onto your Jets Rewards card(s) using a credit or debit card, and you’re ready to go. Just as you pay for coffee with a store app and bridge and tunnel tolls with a pass, you’ll be able to use Jets Cash to make payments at MetLife Stadium easier and faster...and you can save money, too! Participation in Jets Cash is optional, and you'll earn free Bonus Bucks just for trying this new feature.

Rewards

With Jets Rewards, you can earn points for activities you already do, like attending games and offseason events. Using the Jets Rewards Portal, you can manage your account (points, rewards, tickets, Jets Cash) and redeem these points for exclusive VIP experiences, memorabilia, and more! Remember that all existing points will expire on July 31st, so be sure to redeem them via the portal soon.
 

Access

Each Jets Rewards Card is fully activated for access to MetLife Stadium and is pre-loaded with all ten 2015 Jets home games.* You and the people with whom you attend Jets games can use the Cards immediately to enter MetLife Stadium with no further action required.

Please remember to use your newly issued Jets Rewards card(s) and discard your old cards.

 
If you want to...
  • Forward tickets to yourself or to others
  • Allow people with whom you share season tickets to independently manage tickets and redeem Jets Rewards points
  • Sell your tickets
...then some additional steps are required.

Forward Tickets

The Primary Account Holder can continue to forward tickets, just as in the past, through Ticketmaster AccountManager (accessible via the Jets Rewards Portal). There is one critical details to note:
As soon as a ticket is forwarded, it is immediately deactivated from the associated Jets Rewards card. Therefore, if you forward a ticket to yourself just to have a backup copy, you disable the card for that game and MUST use the forwarded ticket (either by printing it at home or by displaying it on a mobile device) for access to that game. We recommend that you only forward tickets to other people and not to yourself.

Allow Share Partners to Independently Manage Tickets and Redeem Points

Many Season Ticket Holders share their tickets and may want to allow the people with whom they share to independently manage tickets and/or redeem Jets Rewards points. To do this, the Primary Account Holder must designate a Share Partner on their account via the Jets Rewards Portal. The Share Partner can then set up his/her own Jets Rewards account.
 
IMPORTANT:
The Primary Account Holder must also forward all of the games that they would like to share with the Share Partner through Ticketmaster AccountManager by clicking "Manage My Tickets" on the Jets Rewards Portal**
 
NOTE:

If you added Share Partners last season, you will need to follow the same process to re-link them to your account for the upcoming year.

In 2015, you will earn 500 points per new Share Partner added (maximum 2,500 points). Regardless of whether you add a Share Partner(s) before or after the July 31st Jets Rewards program year changeover, these points will show in your account beginning in August.

Sell Tickets

You can continue to sell tickets via Ticket Exchange..
NOTE: The Jets have implemented variable pricing for 2015. Individual games within season ticket packages are assigned different price categories to better reflect the value of and expected demand for each game. The total price of all season ticket packages remains unchanged. To view additional details, including single-game ticket prices for each seating category, click here.
* Unless one or more games have already been forwarded or resold.
** Tickets must be forwarded each season.
 

Points

Earning Jets Rewards points is simple - just do the things you already do as a Season Ticket Holder. The main way to earn points is by attending Jets home games; the more games you attend, the more points you get. And you can increase your points by scanning into games with your Jets Rewards card(s); additional tips and tricks to maximize your point earning potential can be found here. Just like an airline program, points are earned per seat, not per account, and points are non-transferable. Through the Jets Rewards Portal, Primary Account Holders can view and manage all points associated with their seats. More information on how to earn Jets Rewards points during the 2015 season will be available in early August.

Remember that the Jets Rewards program year ends July 31st, so be sure to spend any remaining points in your account by then.

Rewards

Getting Rewards

Redeeming points for great rewards is just like online shopping. On the Jets Rewards Portal, you can:
  • Buy fixed-point price items and experiences like autographed photos or opportunities to go on the MetLife Stadium field
  • Bid on unique, exclusive experiences like watching a game from the Owner's Suite or traveling with the team to an away game
  • Enter exclusive sweepstakes
Rewards (and related terms and conditions) are described in detail on the Jets Rewards Portal.

Jets Cash

Starting in early August, you'll be able to load money onto your Jets Rewards account through the Jets Rewards Portal with a credit or debit card. To use Jets Cash, look for the "Tap Here to Pay" signs at cash registers at MetLife Stadium. Once you have spent the authorized funds, you will need to load your card again.

Bonus Bucks

Just for using Jets Cash, we'll give you $20 Bonus Bucks as a one-time welcome gift.* Bonus Bucks is free Jets Cash that spends exactly like regular money at MetLife Stadium. If you load money using a MasterCard® credit or debit card, you'll get another $20 Bonus Bucks as a one-time thank-you from MasterCard®, the presenting partner of Jets Rewards.*

Auto-Reload

For your convenience, Jets Cash has an optional auto-reload feature that ensures your Jets Cash balance is never depleted. If you opt to use auto-reload, any time your balance drops below $20, the system will automatically reload a dollar amount that you preselect. Better still, every time you auto-reload using a MasterCard®, you’ll get 5% of the reload amount in Bonus Bucks,** courtesy of MasterCard.

Security

Jets Cash is safe and secure. Your Jets Rewards card is encrypted and can only be used at Jets events. As with any important card or document (like a credit card or driver's license), you should safeguard your Jets Rewards card and should report lost cards to the Jets as soon as possible.

* One per account.

** With a MasterCard credit or debit card.

 

FAQ

What is Jets Rewards? +

Jets Rewards is a ticket card and fan rewards program exclusively for Jets Season Ticket Holders. We created Jets Rewards to provide more value to our Season Ticket Holders.

How does the program work? +

Traditional paper tickets have been replaced with a wallet-sized card that contains all the information needed to provide access to Jets home games. The card itself also has the section, row, and seat number (and, if applicable, Club) printed on it. In addition, simply by attending games and engaging in other team-related activities, program participants can earn points which may be redeemed for rewards.

Who is eligible to participate in Jets Rewards? +

All Season Ticket Holders are automatically enrolled in the program. To redeem rewards, each account holder will need to complete an initial log-in through the Jets Rewards Portal. In addition, if a Season Ticket Holder transfers a ticket to a known recipient (i.e., not an anonymous buyer on StubHub or TicketExchange), then that recipient also has the opportunity to enroll in the program. A known recipient is called a "Share Partner."

Can single-game attendees join? +

Only if they receive and accept a Share Partner invitation and the ticket via direct electronic transfer from a Season Ticket Holder. Individual game buyers and people who receive a paper ticket transfer (i.e., if the Season Ticket Holder prints the ticket and then transfers the physical paper to another person or forwards the PDF) will not be able to join the program at this time.

Can I opt-out of Jets Rewards? +

Program enrollment is automatic for all Season Ticket Holders, but if you do not want to participate in the program or redeem your points for rewards, you do not need to engage with the program. In addition, if you do not want to use your Jets Rewards cards to enter the stadium, any STH can use the current Ticketmaster Account Manager tools with which they are familiar to transfer tickets to themselves (and/or others) and use print-at-home or mobile.

Do I need a computer to participate in the program? +

A computer is not necessary for this program. A Jets Account Representative will be happy to assist any Season Ticket Holder in activating or using an account.

Do I need a smartphone to participate in the program? +

A smartphone is not necessary for this program - the Jets Rewards Card is the only necessary “technology;” however, smartphone users will be able to access enhanced functionality and conveniences.

Is parking included in the program? +

Parking is not included in the program in 2015. Parking lot access for 2015 Jets home games will be unchanged from 2014.

Whom should I contact with questions, concerns, or suggestions about the program or my account? +

We appreciate all feedback and are always happy to answer questions. Please contact your Account Representative or rewards@newyorkjets.com.

Where are my tickets? +

Starting with the 2014 season, traditional paper tickets were replaced with a wallet-sized smart card that contains all the information needed to provide access to Jets home games.

How do I activate my card? +

Each Jets Rewards Card is pre-activated for admission to 2015 Jets home games at MetLife Stadium. You can use the Card as your game ticket with no further action required. If you would like to participate in the rewards component of the Jets Rewards program, you will need to activate this function through the Jets Rewards Portal.

Will I still get paper tickets? +

As a general rule, no. All Season Ticket Holders will be converted to the new Jets Rewards Card.

Can I get a paper ticket? +

Any person can still forward a ticket to himself/herself and print-at-home or send a PDF to his/her mobile device.

I share tickets. How does this affect me? +

It should make things easier. The Primary Account Holder can add Share Partners to the account, each of whom can join Jets Rewards. In addition, Season Ticket Holders can continue to use the current electronic transfer methods (print-at-home and PDF) exactly as they do now. Also, note that once a ticket is forwarded to another person, the card of the person making the transfer will be immediately invalidated for that game. For this reason, the Jets recommend that Season Ticket Holders do not forward tickets to themselves.

I sell tickets. How does this affect me? +

For electronic ticket sales transactions, nothing changes. For the sale of actual physical tickets, the seller will now need to print-at-home and transfer the paper to the buyer. Once an electronic transfer is made or a print-at-home is initiated, the card of the seller will be immediately invalidated for that game.

What if my card is lost, stolen, or damaged? +

A Jets Rewards Card can be replaced by calling the Jets ticket office. Just like a credit card or driver’s license, the Jets should be notified as soon as possible after a card is lost.

Is the card safe? +

Yes. All data on the Jets Rewards Card is encrypted and conforms with industry data security best practices; however, just like with a credit card or driver’s license, the Jets should be notified as soon as possible if a card is lost or damaged.

Can I request additional cards? +

Additional cards will be supplied to replace lost or damaged cards. Please contact your Account Representative or email rewards@newyorkjets.com for assistance.

How do I earn points? +

Points are earned through activities Season Ticket Holders already do, like attending home games, watching preseason games on TV, attending non-game events like Training Camp, and other fan behaviors. More information on how to earn points during the 2015 season will be available in early August.

What can I do with my points? +

Points can be redeemed via the Jets Rewards Portal in three ways: to obtain marketplace items, which have fixed-point prices, to bid on auction items, and to enter exclusive sweepstakes.

Will points carry over from season to season? +

No, point balances will be reset on August 1, 2015; however, points can be redeemed for future-season reward fulfillment.

How do I earn points for watching or listening to games or other Jets programs? +

At one or more points during each radio broadcast (on 98.7 FM ESPN Radio), preseason away game television broadcast (on WCBS – Channel 2), Postgame Live broadcast (on SNY), and Jets Talk Live web broadcast (on newyorkjets.com), a code will be featured. Log into the Jets Rewards Portal, find the box labeled "Redemption Code" on the home page, and enter the code to collect your points. You must enter the code within 1 hour of its appearance or announcement. Please remember that the codes for each broadcast will be different (so, for example, the TV and radio broadcasts for a given game will have different codes).

There is an error in my points calculation – what do I do? +

Please contact your Account Representative or rewards@newyorkjets.com within 10 business days of the date on which you should have earned the points, and we will be happy to assist you.

Can I purchase points? +

The only way to get points is to earn them through fan activities like game and event attendance; they cannot be purchased.

Can I transfer points between seats or accounts? +

No, points cannot be transferred.

What are the rewards? +

There is a range of rewards available throughout the year, including unique merchandise items like autographed photos, memorabilia, and apparel. There will also be exclusive experiences that provide behind-the-scenes access, VIP treatment, and unique benefits. A detailed rewards schedule is available on the Jets Rewards Portal, and it will be updated as new rewards are added.

How do I earn or redeem rewards? +

Rewards may be acquired through the Jets Rewards Portal. Some rewards will be offered in the Jets Rewards marketplace for a fixed number of points, while others will be auctioned and awarded to the highest point bidder. Fulfillment or delivery of the actual reward will depend on the nature of the item in question. You have 90 days from the day of redemption to either pick up your item or have it shipped to you.

Can I suggest a potential reward? +

Yes. Please submit your suggestion via email to rewards@newyorkjets.com.

What are the Red Zone and End Zone tiers? +

Tiers represent your status as a Jets Rewards member and entitle you to enhanced benefits.

If I spend all of my points in a year, does this affect my Red Zone and End Zone status? +

No. When you reach a tier status, you retain that status for the following year, regardless of what you choose to do with your points.

How frequently do auctions run? +

Auctions run regularly. In general, auctions will each last for seven days, although some may be longer or shorter depending on the nature of the item.

If I don’t win an auction, do I lose the points I bid? +

No. Only the auction winner has his or her point balance debited at the completion of the auction.

Contact the Jets Rewards Client Relations Team

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