Welcome

Dear Jets Fan,
Welcome to the 2015 New York Jets season!
We are excited to enter the second year of Jets Rewards, a program created exclusively for Jets Season Ticket Holders and presented by MasterCard®. By earning and redeeming Jets Rewards points, you have the opportunity to fly on the team charter to Jets away games, have dinner with Jets legends, acquire autographed memorabilia and collectibles – and much more! Jets Rewards cards also allow you to enjoy a more convenient stadium entry experience. And, with the launch this season of Jets Cash, the program helps you save time and money when making purchases at Jets games.
Thank you as always for your passionate and loyal support, and we look forward to seeing you at the stadium.
Sincerely,
The New York Jets
learn more

Overview

Jets Rewards

Stadium and Event Access

Your Jets Rewards card is your game ticket - just scan it at a reader at any stadium or club entrance. Each seat is issued a card for use for the entire season, and each card has a specific seat location printed on the front. You can continue to forward and sell your tickets via Ticketmaster AccountManager just as you have always done, and any forwarded or sold tickets can be printed out or shown on a mobile device. Parking is not included in Jets Rewards for 2015. Please note that every account was issued new cards for 2015 games (they say "Issued 2015" on the front). Please feel free to discard your old Jets Rewards cards.

Jets Cash

NEW FOR 2015!

Starting this season, you can use your Jets Rewards card(s) to make purchases at Jets games with Jets Cash. Simply load money onto your Jets Rewards card(s) using a credit or debit card, and you’re ready to go. Just as you pay for coffee with a store app and bridge and tunnel tolls with a pass, you can use Jets Cash to make payments at MetLife Stadium easier and faster...and you can save money, too! Participation in Jets Cash is optional, and you'll earn free Bonus Bucks just for trying this new feature, courtesy of both the Jets and MasterCard®, the presenting sponsor of Jets Rewards.

Rewards

With Jets Rewards, you can earn points for activities you already do, like attending games and offseason events. Using the Jets Rewards Portal, you can manage your account (points, rewards, tickets, Jets Cash) and redeem these points for exclusive VIP experiences, memorabilia, and more!
 

Access

Each Jets Rewards Card is fully activated for access to MetLife Stadium and is pre-loaded with all ten 2015 Jets home games.* You and the people with whom you attend Jets games can use the Cards immediately to enter MetLife Stadium with no further action required.

Please remember to use your newly issued Jets Rewards card(s) and discard your old cards.

 
If you want to...
  • Forward tickets to yourself or to others
  • Allow people with whom you share season tickets to independently manage tickets and redeem Jets Rewards points
  • Sell your tickets
...then some additional steps are required.

Forward Tickets

The Primary Account Holder can continue to forward tickets, just as in the past, through Ticketmaster AccountManager (accessible via the Jets Rewards Portal). There is one critical details to note:
As soon as a ticket is forwarded, it is immediately deactivated from the associated Jets Rewards card. Therefore, if you forward a ticket to yourself just to have a backup copy, you disable the card for that game and MUST use the forwarded ticket (either by printing it at home or by displaying it on a mobile device) for access to that game. We recommend that you only forward tickets to other people and not to yourself.

Allow Share Partners to Independently Manage Tickets and Redeem Points

Many Season Ticket Holders share their tickets and may want to allow the people with whom they share to independently manage tickets and/or redeem Jets Rewards points. To do this, the Primary Account Holder must designate a Share Partner on their account via the Jets Rewards Portal. The Share Partner can then set up his/her own Jets Rewards account.
 
IMPORTANT:
The Primary Account Holder must also forward all of the games that they would like to share with the Share Partner through Ticketmaster AccountManager by clicking "Manage My Tickets" on the Jets Rewards Portal**
 
NOTE:

If you added Share Partners last season, you will need to follow the same process to re-link them to your account for this year.

Sell Tickets

You can continue to sell tickets via Ticket Exchange..
NOTE: The Jets have implemented variable pricing for 2015. Individual games within season ticket packages are assigned different price categories to better reflect the value of and expected demand for each game. The total price of all season ticket packages remains unchanged. To view additional details, including single-game ticket prices for each seating category, click here.
* Unless one or more games have already been forwarded or resold.
** Tickets must be forwarded each season.
 

Jets Cash

You can load money onto your Jets Rewards account through the Jets Rewards Portal with a credit or debit card. Simply log into the portal and click "Load Cash & View Balance" located under the "Jets Cash" header on the left navigation bar. Select the amount of money you would like to load onto your account, and enter your credit or debit card information on the page that appears. All transactions are completely secure, and the money will appear immediately on your Jets Rewards account. To use Jets Cash, look for the "Tap Here to Pay" signs at cash registers at MetLife Stadium. Once you have spent the authorized funds, you will need to load your card again.

Bonus Bucks

Bonus Bucks is free Jets Cash that spends exactly like regular money at MetLife Stadium. Just for using Jets Cash, we’ll give you $20 Bonus Bucks as a one-time welcome gift.* If you load money using a MasterCard® credit or debit card, you’ll get another $20 Bonus Bucks as a one-time thank-you from MasterCard®, the presenting partner of Jets Rewards.*

Auto-Reload

For your convenience, Jets Cash has an optional auto-reload feature that ensures your Jets Cash balance is never depleted. If you opt to use auto-reload, any time your balance drops below a minimum you select, the system will automatically reload a dollar amount based on your preferences (either $50, $100, or $150). Better still, every time you auto-reload using a MasterCard®, you’ll get 5% of the reload amount in Bonus Bucks,** courtesy of MasterCard®. To activate auto-reload, click "Manage Auto-Reload" under "Cash" on the portal's left navigation bar, and follow a few simple steps. Note that enabling auto-reload results in loading $1 of Jets Cash onto your account. You can enable or disable auto-reload at any time throughout the season.

Security

Jets Cash is safe and secure. Your Jets Rewards card is encrypted and can only be used at Jets events. As with any important card or document (like a credit card or driver's license), you should safeguard your Jets Rewards card and should report lost cards to the Jets as soon as possible.

* One per account. To receive these bonuses, you must load Jets Cash to your account using the "Cash & View Balance" option on the Jets Rewards portal.

** With a MasterCard® credit or debit card.

Points

Earning Jets Rewards points is simple - just do the things you already do as a Season Ticket Holder. The main way to earn points is by attending Jets home games; the more games you attend, the more points you get. And you can increase your points by scanning into games with your Jets Rewards card(s). Just like an airline program, points are earned per seat, not per account, and points are non-transferable. Through the Jets Rewards Portal, Primary Account Holders can view and manage all points associated with their seats.

Click for Jets Rewards Point Schedule

Rewards

Getting Rewards

Redeeming points for great rewards is just like online shopping. On the Jets Rewards Portal, you can:
  • Buy fixed-point price items and experiences like autographed photos or opportunities to go on the MetLife Stadium field
  • Bid on unique, exclusive experiences like watching a game from the Owner's Suite or traveling with the team to an away game
  • Enter exclusive sweepstakes
Rewards (and related terms and conditions) are described in detail on the Jets Rewards Portal.

Click for Jets Rewards Schedule

 

Tutorials

  1. On the My Jets Rewards portal homepage, click "Manage My Tickets" in the upper left or "My Tickets" on the left navigation menu
  2. Your New York Jets Account Manager will open in a new window
  3. Select "Manage My Tickets"
  4. Select an event
  5. Click "Transfer tickets"
  6. Select the seat(s) you wish to transfer by checking the box(es) next to the appropriate seat number(s)
  7. Click "Transfer" in the upper right corner
  8. Click "Continue to transfer" in the pop-up box
  9. If you are forwarding to a Transfer Recipient already in the system, choose the appropriate Transfer Recipient; otherwise, fill in the Transfer Recipient information (first name, last name, email address) in the boxes provided and click "Add"
  10. If you would like, enter an optional message in the "Optional Message" field
  11. Using the dropdown under "Email Reminder," select whether or not you would like an email reminder if the recipient has not accepted the ticket(s)
  12. Choose whether or not to display the ticket price on the Transfer by choosing the appropriate radio button under "Item Price"
  13. Click "Next Step"
  14. On the Transfer Summary page, check to make sure all information is correct, read and agree to the terms of use, and click "Complete Transfer"
    NOTE: To complete the transfer, the receiver of the seat(s) must open the email confirmation and click the "CLICK HERE TO ACCEPT TICKETS" link. He/she will then have to log into his/her existing Account Manager account or create a new account.
  1. On the My Jets Rewards portal homepage, click "Manage My Tickets" in the upper left or "My Tickets" on the left navigation menu
  2. Your New York Jets Account Manager will open in a new window
  3. Select "Manage My Tickets"
  4. Select an event
  5. Click "Print-at-Home"
  6. Select the seat(s) you wish to print by checking the box(es) next to the appropriate seat number(s)
  7. Click "Print" in the upper right corner
  8. Click "Continue to print" in the pop-up box
  9. Check to make sure all information is correct, read and agree to the terms of use, and click "Submit"
  10. Select "Print"
    NOTE: This will automatically generate a PDF of your ticket(s), which you may then print, save and email to friends or family, or sell.
  1. On the My Jets Rewards portal homepage, click "Manage My Tickets" in the upper left or "My Tickets" on the left navigation menu
  2. Your New York Jets Account Manager will open in a new window
  3. Select "Manage My Tickets"
  4. Select an event
  5. Click "Sell Tickets"
  6. Select the seat(s) you wish to print by checking the box(es) next to the appropriate seat number(s)
  7. Click "Post for Sale" in the upper right corner
  8. Click "Continue to post for sale" in the pop-up box
  9. NFL Ticket Exchange will open in a new window
  10. If you are a new customer, register for NFL Ticket Exchange; otherwise, log into NFL Ticket Exchange
  11. Details for the ticket(s) you have chosen to list will appear; click "Continue" to proceed with the sale
  12. Choose the posting price for your ticket(s) (NOTE: cannot be below face value or above $10,000 per ticket)
  13. Click "Continue"
  14. Fill out or validate your address, phone number, and banking information, then click "Continue"
  15. Review your listing information, then click "List My Tickets"
    NOTE: Once the ticket(s) is sold, you will receive an email notification. Once the buyer receives the ticket(s), you will receive payment. If the ticket(s) does not sell, it will be returned for use on your Jets Rewards Card
  1. On the My Jets Rewards portal homepage, click "Manage My Tickets" in the upper left or "My Tickets" on the left navigation menu
  2. Your New York Jets Account Manager will open in a new window
  3. Select "Manage My Tickets"
  4. Click "Donate to Charity"
  5. Select an event
  6. Select the seat(s) you wish to donate by checking the box(es) next to the appropriate seat number(s)
  7. Click "Donate" in the upper right corner
  8. Click "Continue to donate" in the pop-up box
  9. On the Donation Verification page, click the checkbox stating that you understand the ticket(s) will be donated to charity
  10. If you would like to make the donation anonymously, check the appropriate box
  11. Click "Donate Now"
  1. On the My Jets Rewards portal homepage, click "All Auction Items" in the Auctions widget or "Auctions" on the left navigation menu under "My Rewards"
  2. On the Auctions page, click the "Place Bid" button under the item on which you would like to place a bid
  3. On the Details page, enter your bid amount in the open field and click "Place Bid" – you must bid at least the minimum bid
  4. You will then be listed as the highest bidder
    NOTE: If you are winning an auction, a green bar that says "Winning" will appear at the top of the auction item icon on the Auctions page. Bids placed in the last minutes of an auction will extend the auction by 1 minute in order to provide all bidders an opportunity to win. If you are the highest bidder once the auction closes, you win that item or experience, and the points will be deducted from your account. You will then be contacted by a member of the Jets staff with fulfillment details.
  1. On the My Jets Rewards portal homepage, click "All Marketplace Offers" in the Marketplace widget or "Marketplace" on the left navigation menu under "My Rewards"
  2. On the Marketplace page, click "Add to Cart" under the item you would like to purchase
  3. Click "Confirm"
  4. Click "Pay"
  5. After your payment goes through, you will receive an email with a voucher and further fulfillment instructions
  1. On the My Jets Rewards portal homepage, click "Share Partners" on the left navigation menu
  2. Click "Invite a Share Partner"
  3. Enter the Share Partner’s name and email address in the pop-up window
  4. If you want to add comments, type them in the comments box
  5. Click "Add Partner"
  6. Enter the name and email of the Share Partner in the pop-up box and click "Add Partner"
  7. Your Share Partner will receive an email with two unique passcodes and a link to the portal
    NOTE: Once your Share Partner accepts your request and enrolls in the program, he or she will appear on your Share Partner page.
  1. On the My Jets Rewards portal login page, click the link for people who received partner invitations (under the login button)
  2. Copy and paste your unique Partner Code (from your email invitation) into the appropriate box
  3. Copy and paste your unique Partner Secret (also from your email invitation) into the appropriate box
  4. Enter your name and email address, and choose a password, then click "Create Account"
  5. Fill in the required fields on the enrollment page and proceed to the My Jets Rewards page
  6. Click "Share Partners" on the left navigation menu
  7. Click "Become a Share Partner"
  8. In the popup box, copy and paste your Partner Secret Code and your Partner Code in the appropriate boxes, then click "Process Invite"
  9. The person who invited you to join the program will now appear on your Share Partners page
  1. On the My Jets Rewards portal homepage, click "All Sweepstakes" in the Sweepstakes widget or click "Sweepstakes" under "My Rewards" on the left navigation menu
  2. On the Sweepstakes page, click on the drop down and select how many entries you would like to submit
  3. Click "Enter Now"
  4. You will then be entered into the Sweepstakes
  5. If you would like to submit more than 10 entries, you may enter again up to a maximum of 30 entries per seat
    Note: Once you have entered the maximum amount of entries for a particular Sweepstakes, that Sweepstakes will no longer be visible on your portal page
  1. On the My Jets Rewards portal homepage, click "Load Cash & View Balance" under "Jets Cash" on the left navigation menu
  2. Use the dropdowns to select the amount of money you would like to load onto your card(s)
    NOTE: You may load money onto a single card or onto multiple cards at once.
  3. Click the "Add Cash" button
  4. On the secure payment page that appears, enter your credit or debit card information in the appropriate boxes and click "Submit"
  5. After the transaction completes, click "Close" to return to the Jets Rewards portal
  6. You will see your transaction details, and you will receive an automated email confirming that you loaded Jets Cash to your account
  1. On the My Jets Rewards portal homepage, click "Transfer Jets Cash" under "Jets Cash" on the left navigation menu
  2. Select which card you would like transfer Jets Cash from by using the "Transfer From" dropdown
  3. Select which card you would like to transfer Jets Cash to by using the "Transfer To" dropdown
  4. Select the amount of Jets Cash you would like to transfer by using the "Amount" dropdown
  5. Click "Transfer"
  6. A confirmation box will appear confirming your Jets Cash transfer; click "Close"
  7. To view your new card balances, click "Load Cash & View Balance" under "Jets Cash" on the left navigation menu
  1. On the My Jets Rewards portal homepage, click "Manage Auto-Reload" under "Jets Cash" on the left navigation menu
  2. Use the "Seat/Card" dropdown to select the card for which you would like to enable auto-reload
  3. Click the checkbox next to "Enable Auto-Reload"
  4. Use the "Minimum Balance" dropdown to select a minimum balance amount
    NOTE: When your card balance drops below this amount, auto-reload will trigger, and Jets Cash will load onto your account.
  5. Use the "Reload Amount" dropdown to select the amount you would like reloaded to your card once the balance drops below your preferred minimum
  6. Click "Enable"
  7. On the secure payment page that appears, enter your credit or debit card information in the appropriate boxes and click "Submit"
    NOTE: The initial auto-reload setup results in loading $1 of Jets Cash to your selected card.
  8. After the transaction completes, click "Close" to return to the Jets Rewards portal
  9. To enable auto-reload for additional cards on your account, follow the same process
  1. On the My Jets Rewards portal homepage, click "Manage Auto-Reload" under "Jets Cash" on the left navigation menu
  2. Use the "Seat/Card" dropdown to select the card for which you would like to temporarily disable auto-reload
  3. Unclick the checkbox next to "Enable Auto-Reload"
  4. Click the "Save" button
    NOTE: To re-enable auto-reload, simply recheck the checkbox and click the “Save” button
  1. On the My Jets Rewards portal homepage, click "Manage Auto-Reload" under "Jets Cash" on the left navigation menu
  2. Use the "Seat/Card" dropdown to select the card for which you would like to disable auto-reload
  3. Click the "Disable Auto-Reload" button on the right side of the navy box toward the top of the screen
  4. A pop-up box will appear confirming that you have disabled auto-reload
  5. To disable auto-reload for additional cards on your account, follow the same process
  1. On the My Jets Rewards portal homepage, click "Transaction History" under "Jets Cash" on the left navigation menu
  2. Use the "Seat/Card" dropdown to select the card for which you would like to view transaction details
  3. Choose a time period during which you would like to view transactions by selecting a "from" date and a "to" date
  4. Click "Search"

FAQ

What is Jets Rewards? +

Jets Rewards is a ticket card and fan rewards program exclusively for Jets Season Ticket Holders. We created Jets Rewards to provide more value to our Season Ticket Holders.

How does the program work? +

Traditional paper tickets have been replaced with a wallet-sized card that contains all the information needed to provide access to Jets home games. The card itself also has the section, row, and seat number (and, if applicable, Club) printed on it. In addition, simply by attending games and engaging in other team-related activities, program participants can earn points which may be redeemed for rewards.

Who is eligible to participate in Jets Rewards? +

All Season Ticket Holders are automatically enrolled in the program. To redeem rewards, each account holder will need to complete an initial log-in through the Jets Rewards Portal. In addition, if a Season Ticket Holder transfers a ticket to a known recipient (i.e., not an anonymous buyer on StubHub or TicketExchange), then that recipient also has the opportunity to enroll in the program. A known recipient is called a "Share Partner."

Can single-game attendees join? +

Only if they receive and accept a Share Partner invitation and the ticket via direct electronic transfer from a Season Ticket Holder. Individual game buyers and people who receive a paper ticket transfer (i.e., if the Season Ticket Holder prints the ticket and then transfers the physical paper to another person or forwards the PDF) will not be able to join the program at this time.

Can I opt-out of Jets Rewards? +

Program enrollment is automatic for all Season Ticket Holders, but if you do not want to participate in the program or redeem your points for rewards, you do not need to engage with the program. In addition, if you do not want to use your Jets Rewards cards to enter the stadium, any STH can use the current Ticketmaster Account Manager tools with which they are familiar to transfer tickets to themselves (and/or others) and use print-at-home or mobile.

Do I need a computer to participate in the program? +

A computer is not necessary for this program. A Jets Account Representative will be happy to assist any Season Ticket Holder in activating or using an account.

Do I need a smartphone to participate in the program? +

A smartphone is not necessary for this program - the Jets Rewards Card is the only necessary “technology;” however, smartphone users will be able to access enhanced functionality and conveniences.

Is parking included in the program? +

Parking is not included in the program in 2015. Parking lot access for 2015 Jets home games will be unchanged from 2014.

Whom should I contact with questions, concerns, or suggestions about the program or my account? +

We appreciate all feedback and are always happy to answer questions. Please contact your Account Representative or rewards@newyorkjets.com.

Where are my tickets? +

Starting with the 2014 season, traditional paper tickets were replaced with a wallet-sized smart card that contains all the information needed to provide access to Jets home games.

How do I activate my card? +

Each Jets Rewards Card is pre-activated for admission to 2015 Jets home games at MetLife Stadium. You can use the Card as your game ticket with no further action required. If you would like to participate in the rewards component of the Jets Rewards program, you will need to activate this function through the Jets Rewards Portal.

Will I still get paper tickets? +

As a general rule, no. All Season Ticket Holders will be converted to the new Jets Rewards Card.

Can I get a paper ticket? +

Any person can still forward a ticket to himself/herself and print-at-home or send a PDF to his/her mobile device.

I share tickets. How does this affect me? +

It should make things easier. The Primary Account Holder can add Share Partners to the account, each of whom can join Jets Rewards. In addition, Season Ticket Holders can continue to use the current electronic transfer methods (print-at-home and PDF) exactly as they do now. Also, note that once a ticket is forwarded to another person, the card of the person making the transfer will be immediately invalidated for that game. For this reason, the Jets recommend that Season Ticket Holders do not forward tickets to themselves.

I sell tickets. How does this affect me? +

For electronic ticket sales transactions, nothing changes. For the sale of actual physical tickets, the seller will now need to print-at-home and transfer the paper to the buyer. Once an electronic transfer is made or a print-at-home is initiated, the card of the seller will be immediately invalidated for that game.

What if my card is lost, stolen, or damaged? +

A Jets Rewards Card can be replaced by calling the Jets ticket office. Just like a credit card or driver’s license, the Jets should be notified as soon as possible after a card is lost.

Is the card safe? +

Yes. All data on the Jets Rewards Card is encrypted and conforms with industry data security best practices; however, just like with a credit card or driver’s license, the Jets should be notified as soon as possible if a card is lost or damaged.

Can I request additional cards? +

Additional cards will be supplied to replace lost or damaged cards. Please contact your Account Representative or email rewards@newyorkjets.com for assistance.

How do I earn points? +

Points are earned through activities Season Ticket Holders already do, like attending home games, watching preseason games on TV, attending non-game events like Training Camp, and other fan behaviors. More information on how to earn points during the 2015 season will be available in early August.

What can I do with my points? +

Points can be redeemed via the Jets Rewards Portal in three ways: to obtain marketplace items, which have fixed-point prices, to bid on auction items, and to enter exclusive sweepstakes.

Will points carry over from season to season? +

No, point balances will be reset on August 1, 2015; however, points can be redeemed for future-season reward fulfillment.

How do I earn points for watching or listening to games or other Jets programs? +

At one or more points during each radio broadcast (on 98.7 FM ESPN Radio), preseason away game television broadcast (on WCBS – Channel 2), Postgame Live broadcast (on SNY), and Jets Talk Live web broadcast (on newyorkjets.com), a code will be featured. Log into the Jets Rewards Portal, find the box labeled "Redemption Code" on the home page, and enter the code to collect your points. You must enter the code within 1 hour of its appearance or announcement. Please remember that the codes for each broadcast will be different (so, for example, the TV and radio broadcasts for a given game will have different codes).

There is an error in my points calculation – what do I do? +

Please contact your Account Representative or rewards@newyorkjets.com within 10 business days of the date on which you should have earned the points, and we will be happy to assist you.

Can I purchase points? +

The only way to get points is to earn them through fan activities like game and event attendance; they cannot be purchased.

Can I transfer points between seats or accounts? +

No, points cannot be transferred.

What are the rewards? +

There is a range of rewards available throughout the year, including unique merchandise items like autographed photos, memorabilia, and apparel. There will also be exclusive experiences that provide behind-the-scenes access, VIP treatment, and unique benefits. A detailed rewards schedule is available on the Jets Rewards Portal, and it will be updated as new rewards are added.

How do I earn or redeem rewards? +

Rewards may be acquired through the Jets Rewards Portal. Some rewards will be offered in the Jets Rewards marketplace for a fixed number of points, while others will be auctioned and awarded to the highest point bidder. Fulfillment or delivery of the actual reward will depend on the nature of the item in question. You have 90 days from the day of redemption to either pick up your item or have it shipped to you.

Can I suggest a potential reward? +

Yes. Please submit your suggestion via email to rewards@newyorkjets.com.

What are the Red Zone and End Zone tiers? +

Tiers represent your status as a Jets Rewards member and entitle you to enhanced benefits.

If I spend all of my points in a year, does this affect my Red Zone and End Zone status? +

No. When you reach a tier status, you retain that status for the following year, regardless of what you choose to do with your points.

How frequently do auctions run? +

Auctions run regularly. In general, auctions will each last for seven days, although some may be longer or shorter depending on the nature of the item.

If I don’t win an auction, do I lose the points I bid? +

No. Only the auction winner has his or her point balance debited at the completion of the auction.

What is Jets Cash? +

Jets Cash is money that you load onto your Jets Rewards card(s) and spend at Jets games at MetLife Stadium. Through the Jets Rewards portal, you can add money to your account using a debit or credit card. To use Jets Cash, look for the "Tap Here to Pay" signs at cash registers at MetLife Stadium.

How do I load Jets Cash onto my card(s)? +

Simply click "Load Cash & View Balance" under “Jets Cash” on the left navigation menu of the Jets Rewards portal, use the dropdowns to select the amount of money you would like to load onto your card(s), click “Add Cash,” and enter your credit or debit card information on the secure payment page that appears. Your Jets Cash will appear on your account immediately following the transaction.

What is Bonus Bucks? +

Bonus Bucks is free Jets Cash that spends exactly like regular money at MetLife Stadium. They are promotional dollars that expire at the end of each program year.

How do I earn Bonus Bucks? +

Just for using Jets Cash, we’ll give you $20 Bonus Bucks as a one-time welcome gift. If you load money using a MasterCard® credit or debit card, you’ll get another $20 Bonus Bucks as a one-time thank-you from MasterCard®, the presenting partner of Jets Rewards. There will be other opportunities to earn additional Bonus Bucks later in the season, too. Note that both the Jets and MasterCard® bonuses are one per account.

What is Auto-Reload? +

Auto-Reload is an optional Jets Cash feature that ensures your Jets Cash balance is never depleted. If you enable auto-reload, any time your balance drops below a minimum you select, the system will automatically reload a dollar amount based on your preferences (either $50, $100, or $150). Better still, every time you auto-reload using a MasterCard®, you’ll get 5% of the reload amount in Bonus Bucks, courtesy of MasterCard®.

How do I activate Auto-Reload? +

To activate auto-reload, click “Manage Auto-Reload” under “Jets Cash” on the portal’s left navigation menu. Select the card for which you would like to authorize auto-reload by choosing the appropriate seat from the dropdown, click the “Enable Auto-Reload” checkbox, select a minimum balance amount and a reload amount from the choices provided, and click the “Enable” button. Note that auto-reload setup results in loading $1 of Jets Cash to your selected card. You will be taken to a secure site to enter your credit or debit card information. After the transaction completes, auto-reload will be enabled. Follow the same process to opt into auto-reload for additional cards/seats.

How do I disable Auto-Reload for a game? +

You may disable auto-reload at any time. To do so, click “Manage Auto-Reload” under “Jets Cash” on the portal’s left navigation menu. Select the card for which you would like to disable auto-reload by choosing the appropriate seat from the dropdown and unclick the "Enable Auto-Reload" checkbox. Click the "Save" button. To re-enable auto-reload, re-click the "Enable Auto-Reload" checkbox and click the "Save" button.

How do I check the balance on my card(s)? +

If you’re at a Jets event at MetLife Stadium, go to any cash register with a “Tap Here to Pay” sign and ask the staff member for your balance. He or she will ask you to tap your card on the card reader, and your balance will print out on a receipt. You can also view your balance at any time on the Jets Rewards portal. Simply click "Load Cash & View Balance" under “Jets Cash” on the left navigation menu.

Can I view transaction details for my card(s)? +

Yes, just click "Transaction History" under “Jets Cash” on the left navigation menu of the Jets Rewards portal. Use the “Seat/Card” dropdown to select the card for which you would like to view transaction details, choose a time period during which you would like to view transactions, and click the “Search” button.

Can I transfer money between cards on my account? How? +

You can easily transfer Jets Cash between cards on your account. On the Jets Rewards portal, click "Transfer Jets Cash" under “Jets Cash” on the left navigation menu. Select the card you would like to transfer from, the card you would like to transfer to, and the amount of Jets Cash you would like to transfer, and click the “Transfer” button.

Can I transfer money to my friend’s account? +

You cannot transfer money to someone else’s Jets Rewards account; you can only transfer money between cards on your own account.

Can Share Partners use Jets Cash? +

At this time, Jets Cash is only available to Jets Rewards primary account holders.

Where is Jets Cash accepted? +

Jets Cash is accepted at all cash registers with “Tap Here to Pay” signs inside MetLife Stadium.

What happens if I have unused Jets Cash at the end of the season? +

Your Jets Cash card balance will roll over to next season. If for some reason you elect not to renew your season ticket account, the Jets will refund your balance. Note that Bonus Bucks expire at the end of the program year.

I don’t want to try Jets Cash. Do I have to if I want to use my cards to get into games or use my Jets Rewards points? +

Jets Cash is a completely optional feature of Jets Rewards. There is no obligation to use it.

Can I earn Jets Rewards points for using Jets Cash? +

No, your Jets Cash spend does not impact your Rewards points.

Can I use my Jets Cash at non-Jets events at MetLife Stadium? +

No, your Jets Cash can only be used at Jets events at MetLife Stadium.

Is Jets Cash secure? +

Jets Cash is safe and secure. Your Jets Rewards card is encrypted and can only be used at Jets events. As with any important card or document (like a credit card or driver’s license), you should safeguard your Jets Rewards card and should report lost cards to the Jets as soon as possible.

Is the Jets Rewards site secure? How do the Jets protect my credit / debit card information? +

The Jets Rewards portal does not store any credit or debit card information. We use a credible PCI-compliant payment gateway powered by Sage to ensure that your information is completely secure. All prompts to enter your payment details occur via this secure site.

I believe an erroneous charge was made to my Jets Cash account – what do I do? +

Please contact rewards@neyyorkjets.com if you believe a charge was made to your account in error.

Is there a minimum or maximum card or account balance? +

There is no minimum balance; however, the minimum amount of Jets Cash that can be added at one time is $50. There is a maximum balance of $600 per card at any given time.

What methods of payment can I use to add Jets Cash to my account? +

You may load money via a credit or debit card on the Jets Rewards portal or by visiting a Jets Rewards table on Jets gamedays at MetLife Stadium. At this time, you cannot load Jets Cash using cash.

Contact the Jets Rewards Client Relations Team

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